Offering Shopper Identity Protection with Shopify's New Checkout Experience

Nick Hemenway -

With the new Shopify checkout experience, merchants can now take advantage of enhanced customization options, improved security features, and a more streamlined customer journey—all while ensuring compatibility with future platform updates.

To support that effort, we're thrilled to introduce our new TrustedSite Opt-In app block designed to fit seamlessly into your upgraded thank you page design.

This new app block enables your qualifying customers to opt in to Shopper Identity Protection and Issue-Free Orders with the click of a button.

Build Trust and Protect Your Customers

With the new app block, you can easily continue to take advantage of these key certifications:

  • Shopper Identity Protection: Give your customers peace of mind with 90 days of identity theft protection, valued at $100,000. This premium protection shows customers you prioritize their security, helping build trust during the crucial checkout process.
  • Issue-Free Orders: Build credibility by collecting and showcasing real customer experiences. When shoppers share positive feedback, it helps build trust with new customers while providing valuable insights about your store's performance.

Getting Started

Before adding the TrustedSite Opt-In block, you'll need to ensure you're using Shopify's new checkout experience. If you aren't yet using the new experience, follow Shopify's instructions here.

Adding the TrustedSite Opt-In Block

Once you're using the new checkout experience, adding TrustedSite is simple:

  1. Access Your Checkout Editor
    • Go to Settings > Checkout in your Shopify admin
    • Click Customize
  2. Add the TrustedSite Block
    • Select the Thank you page from the page selector
    • Click Add app block
    • Choose TrustedSite Opt-In
  3. Position and Save
    • Move the block to your preferred location
    • Click "Save" to activate

Best Practices

We recommend placing the opt-in near the top of your Thank You page for maximum visibility. This strategic placement ensures customers can easily opt in for identity protection immediately after completing their purchase, when security and trust are top of mind.

Need Help?

Visit our help center for detailed guidance, or reach out to our support team if you need assistance with the transition. We're here to help you protect your customers while taking advantage of Shopify's latest checkout improvements.